Questions

We’ve gathered together many of the questions we get asked regularly by our customers. If you have a question we don’t cover here please send us a message.

Can I get these services cheaper elsewhere?

Probably. However, please consider our labour rates are in line with other independent garages and cheaper than main dealers. The only way our prices can be beaten is by using poor quality parts or poor workmanship. We pride ourselves by providing good lasting repairs. Genuine parts fitted have a 2 year Parts and Labour Guarantee. We believe ….‘You get what you pay for’

Will ProTec Automotive match or beat any other quote I get?

We will always try to match or beat any other quote on a ‘like for like’ service. We constantly study and research the market to ensure our services are always competitive. 

How long will you need my car to diagnose a fault?

We can normally diagnose faults on the same day and give quotes for the repair options. Time scales are usually dependant on parts availability. Most of the time we can usually get parts overnight for next day delivery if we don’t have them in stock.

How long does it take to service my vehicle?

We will normally ask you to bring your vehicle in for 09.00 am so we can make a start on it and complete it on the same day. This allows us to have some flexibility if any additional items are also required. We can always try to fit the completion time to meet customer requirements and our daily workshop loading.

If I supply the parts, will you fit them?

We don’t usually allow this, however, we do sometimes make exceptions depending on the parts supplied. The main reason for this is that incorrect parts supplied can hold up our workshop while waiting for replacements. If cost is the reason for wanting to supply your own parts then please give us a try and ask for alternative quotes. There is normally a cheaper option on parts quality depending on the customer’s needs.

Can you do dealer level diagnostic checks or repairs?

Yes! We use factory diagnostic equipment and also have multiple other applications.

Do you have fixed price service costs?

Yes, we have vehicle-specific service costs. Please fill out our contact us form for an emailed quote.

Do you have loan vehicles?

Yes, subject to availability and pre-booking.

Do you do collection and delivery?

Yes, we can offer local collection and delivery from your home or work address. Subject to availability and pre-booking.

Need help?

Give us a call on 0116 200 1702

or drop us a message