Any transaction or order with Protec Automotive is subject to the following terms & conditions forming a “Contract” for the sale of goods or services.  Please read and contact us with any queries. These terms are attached to all estimates prior to any transaction.

1. Charges & payment

1.1: Parts or services remain the property of Protec until paid for in FULL. Prices are agreed “before” any work carried out and not subject to change afterwards.
1.2: Payment is required immediately before or upon collection of goods/vehicle, no credit is given without an approved credit account. In the event of non-payment, interest is charged daily @ 1.5% 1.3: Parts or services of high value, all electrical or special ordered non-stock items require pre-payment and are non-returnable.
1.4: Returned parts for credit are subject to a 15% handling charge, ALL electrical, keys, VIN number specific or special ordered non-stock parts are NON-returnable.
1.5: Exchange units are subject to a surcharge which is refunded on receipt of the exchange part. Please ask for exchange parts terms dependant on the item.
1.6: Protec reserves the right to charge for storage if any vehicle is left on our premises for a length of time without prior agreement. Charged daily @ 1.5% of invoice amount.
1.7: The term “check” means check only; “repairs” are charged additionally to checks.
1.8: Quotations or estimates are only valid for 30 days. We can only honour a quote that we have diagnosed ourselves. Web or phone quotations could be subject to change after vehicle has been fully inspected. Unavoidable extra costs, that could not have been foreseen are sometimes found after the vehicle has been stripped down. In this case the customer is expected to be understanding and appreciate that some things can’t be accounted for until the vehicle is stripped down.
1.9: Collection/delivery service and loan cars. Loan cars are subject to a minimum invoice charge of 0.5 hours. Our collection & delivery service is free within a 5-mile round trip radius.
1.91: Vehicle recovery. Charged as a loading fee, plus price per mile, plus vat. Estimate of total cost will be sent beforehand. Loading charge allows for a maximum of 0.5 hours for rolling vehicles only. Accident damaged vehicles or recovery in dangerous/difficult locations are charged additionally depending on what is required.

2. General terms

2.1: If you require “NON-GENUINE” or supply your own parts from elsewhere, any “INCORRECT” or “FAULTY” parts supplied will be charged labour again if they fail or are incorrect after fitting. Aftermarket parts warranty covers the parts only, NOT the labour. Genuine parts warranty covers parts and labour.
2.10: Any recommended work reported that is not carried out, may void the warranty of components replaced. I.E. Items that may have been advised to avoid any further repairs or consequential damage.

2.11: Warranty repairs must come direct to Protec for assessment. If the vehicle is taken elsewhere or any work is done before Protec, our warranty is then VOID.
2.12: Complaints. In the unlikely event of a complaint, it should be made in writing to our business address or by email to info@protecautomotive.co.uk
2.13: Some advisory repairs declined by the customer, particularly safety related may require a signed disclaimer before the release of the vehicle. The definition of “Advisory” is… An item that is functioning correctly at the time of inspection but is either worn or deteriorated and may need attention soon after. (Safety related items marked as urgent)
2.14: Intermittent faults such as, Electrical, wiring, engine management, sensors, or anything sporadic, we strongly recommend a 100-mile road test after any repairs are carried out, before returning the vehicle to the customer. We prefer to extensively test & quality check all repairs. If this is declined, or the time constraints of the customer deem this impossible, we take no responsibility for repeat repairs or consequential damage caused.
2.15: Previous repairs. Protec will not always undertake work that has been previously looked at or repaired elsewhere, for the same or a similar issue. We are unable to guarantee the integrity of someone else’s work and unknown factors can affect our diagnosis if we have not seen the vehicle 1st hand. If we do undertake a job of this nature, all repair history is required in the form of a questionnaire. Any missing or withheld information for any reason will be charged additionally to the customer for our wasted time.
2.16: Staggered repairs may be advised if we deem that the vehicle may require further repairs after the initial work is carried out. We will always attempt to carry out the most cost-effective repair which sometimes will require work to be done in stages. Vehicles with multiple faults may need one repair to be carried out before a full diagnosis can be carried out with another. This is extensively used with vehicles that had had previous work for the same issue.
2.2: Protec always quote for OE (Original Equipment) parts. We can offer alternative quotes or prices to meet the customers individual needs or requirements. Alternative cheaper parts may be available for certain repairs. If individual pricing options are required, please enquire. Protec will always try to beat any “Like for Like” written quotes. Generally, you get what you pay for, and the cheapest price is normally the cheapest quality parts. If comparing quotes, please ask what is included? Protec will not sacrifice the high standards of our work by using poor quality parts.
2.3: Vehicles left on site are left at the owner’s risk. All vehicles are fully inspected for damage on arrival prior to work being started. Belongings in the vehicle are the responsibility of the owner. Reasonable care is always taken to safeguard the vehicle and the property of the customer. Protec accepts no responsibility if the vehicle is left onsite overnight.
2.4: Privacy: Any personal details collected by Protec will be used solely by us for internal working practices only. By supplying your contact details, the customer agrees to be contacted by us unless opting out. The purpose for collecting such information is to ensure that we keep accurate records and to effectively manage our relationship with customers. It is mainly used for day-to-day invoicing/Estimates when a vehicle is in our workshop. Personal data also allows us to market and develop our services according to customer preferences. We process your personal data only for predefined and lawful purposes. Our customers and their data are extremely important to us; therefore, we make a high priority to ensure that we adhere to the legal requirements as to not share any personal data with any third-party without consent, unless the business is merged, dissolved, or sold. All our customer data is stored and secure within our internal customer database. A periodic review is conducted to ensure that we are lawfully storing your information for a legitimate reason. If there is no longer a requirement for us to hold such information, then all personal data relating to that customer will be permanently removed.
2.5: Published documents, prices or information are deemed correct & up to date at the time of publishing only Updates are carried out periodically, as and when required.
2.6: Protec reserves the right to make changes to its website or Terms & Conditions at any time without notice.
2.7: Offers are only valid while published on the website or unless otherwise stated, i.e., expiry code. Offers need to redeemed at time of booking.
2.8: Wheel torque. We highly recommend that wheel torque settings are re checked after 50 miles. We are happy to do this free of charge.
2.9: In depth diagnosis, which may require an extended road test to reproduce intermittent faults. Fuel used is chargeable to the customer & mileage is recorded.
2.10: Performance upgrades are performed only at the customer’s own request. Repairs like ECU Re-Mapping, Race/track spec brakes, coil over or upgraded suspension parts, Body parts, Wheels/Tyres, or anything that differs from the manufacturer’s factory specification, could have a negative impact for everyday road use and could also have legal implications. We cannot advise on this or will not take any responsibility for the result of any modifications carried out at the owner’s request. Please also consider if tuning an old or high mileage vehicle, this could have a negative effect on its reliability or service life. Tuning a high mileage, already heavily worn engine could only reduce its service life.
2.11: ECU Remapping. As above this is carried out at the owner’s risk. Please note: The file on your vehicle is directly modified to achieve the result. If the file has already been modified, we take no responsibility for possible damage that can occur due to the fact we do not know what has been previously done. We can only know this if you tell us. We will also not take any responsibility for the customer not being aware of this. All re maps are carried out at the owner’s risk.

3. Tele diagnosis (Trade customers only)

3.1: Protec takes no responsibility for incorrect diagnosis as this service is only a guide. Correct test plan relies solely on the correct Information being supplied by the customer & is NOT a substitute for hands on checks. Also, this service requires a certain level of experience from the trade customer which limits the outcome depending on skill level & equipment available.
3.2: We issue no refunds if a conclusive diagnosis is NOT reached. As above this service is only a guide. However, this process has a proven track record of working well.
3.3: We reserve the right to refuse a Telediagnosis session if we deem it not to be worthwhile.

Last updated: December 2021